MGMT
340 Business Analysis System Week 6 Problems and Exercises
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MGMT 340 Business Analysis System
Week 6 Problems and Exercises
Chapter 10
1. Consider the reasons
implementations fail. For at least three of these reasons, explain why this
happens, if there is one (or more) type of implementation likely to minimize
the occurrence, and if there is one (or more) type of installation more likely
to induce failure for this reason
2. Two members of your project
development team are disagreeing about the relative importance of training and
documentation. Sam strongly believes that training is far more important
because it will ensure the successful implementation of the information system
and that the early usage is a positive experience. Pat encounters that the user
documentation is far more important because its impact can help not only the
current users, but also future users. Which do you think is right, and why?
5. Due to advances in
technology and widespread computer literacy, many organizations use e-learning
extensively to train employees. If you were managing a system implementation
and had to train on a limited budget, you may find yourself choosing between
e-learning or conducting face to face training with a subset of users who would
then train their departments (called train the trainers). Which would you
choose and why?
6. Is it good or bad for
corporations to rely on vendors for computing support? List arguments both for
and against reliance on vendors as part of your answer.